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I really don't think I've ever publicly called out any other companies, so this is a first. But I've looked for a means to complain to UPS about some recent policy changes, and there's no avenue available to me that will have any effect. So instead, I'll share with you my concerns, and perhaps it will change what services you choose to use when ordering with us (and other stores).  I've been partnered with UPS for decades; they've generally been (mostly) reliable, and pretty easy to work wi …

Most of our products ship for free, but a few of them don't. Here's why.  Every once in a while, I get someone who asks (or complains) about how a particular item on the site has a shipping charge, and that the charge seems to them to be unreasonably high. For example, we sell a bass stand for around $58, and when you add it to the cart, the shipping (especially if you live on the west coast) could be as high as $40 or more. This might seem unreasonable to most - that's almost as much as th …