Before you send us an email or call in:
NEED TO RETURN SOMETHING YOU BOUGHT?
To request a return, simply open your order history (you'll need to log in to do this) and click "Return Items?" for the order that contains the items you're requesting a return for. Follow the instructions to request a return, and we'll send you authorization and instructions if the item is returnable.
Is your order running late?
NOTE Concerning delayed USPS (US Postal Service) deliveries: Extended effects of massive holiday volume, coupled with COVID-related personnel shortages, have caused the Postal Service to fall behind in many regions. Additionally, recent major changes and service cuts -- that were instituted by the recently installed Postmaster General of the United States Postal Service -- have resulted in delays in processing and delivery of your orders as well.
We continue to support our Postal Workers, and hope that you will have understanding if your packages are running a little late during this transition. And we hope that they will come to a good, equitable solution to get back to the reliable, fast, and affordable service that we've been accustomed to for our over 24 years in business.
We apologize for any untimely delays, and appreciate your patience.
We will reply as soon as possible, usually within an 30-60 minutes if received during business hours.
RETURN REQUESTS SHOULD BE INITIATED FROM YOUR ORDER HISTORY.