Updated May 2018
Updated May 2018
INFORMATION WE COLLECTGollihur Music only collects information relevant for processing of your order and to contact you. We only collect the basic information that is required to perform these tasks, such as: your name, company name, addresses (billing/shipping), email address, phone numbers, fax number, and credit card details (for payment of orders). All of this data is kept in an encrypted, limited-access database with multiple layers of security, to protect you from anyone having unauthorized access to it.
WHAT WE USE YOUR INFORMATION FORGollihur Music uses your information for the following (but not limited to) purposes:
- Processing, shipping and following-up of orders you might place with us
- Creating refund or credit transactions, if needed
- Providing you with order progress, shipping, tracking and order history information
- Delivering Promotional or News items to you at your request (Opt-IN, easy unsubscribe)
- Answering your questions
- Sending you product information, or assistance, at your request
- Providing you with historical details pertaining to your transaction history with us
WHAT WE DON'T USE YOUR INFORMATION FORGollihur Music does NOT sell or share customer information with any other party unless otherwise specified, or unless you give us permission. Such a case where information could be shared would be in the case of a drop-ship order, or a manufacturer/supplier warranty or other issue where the manufacturer/supplier would need your contact information to fulfill their obligations. We also provide your information to our trusted shippers (UPS, US Postal Service) so that they can deliver your purchases and/or provide you with tracking information.
EXCEPTIONSThis privacy information does not apply to posts you make on our classified advertisements section, which is available to view by all who visit our site; any information you post to that entirely OPTIONAL feature of our website is, clearly, openly shared with other website visitors on the open internet. Your use of that site feature indicates your understanding that any information you post is made public. It also applies to information in our luthier and teacher directories, which are designed to elicit business referrals, and therefore require your contact information (as provided to us). This information can be updated, edited, or removed from our website at any time, simply contact us to request the change and we will respond as quickly as reasonably possible.
EMAIL MARKETINGWe offer the ability to sign up (opt-in) for our "occasional" newsletter - a sporadically sent email that contains a combination of informative articles, FAQs, product information, and promotional information. If you are not a buying customer, your email address is all that is collected, and sending those emails (approximately one per month) is the only thing that email address is used for. You can unsubscribe at any time by visiting the subscribe/unsubscribe page. If you are a purchasing customer, your opt-in subscription is tied to your existing customer information, which is used only for the purposes stated earlier in our policy. Again, you can unsubscribe at any time, and subscription to the email list is not required to make purchases or use other website features.
COOKIES AND DATA COLLECTIONThis website automatically captures IP addresses, which helps us to prevent fraud, diagnose problems with our web systems, and ensure the security and authenticity of your visit to this site. This protects you, should you proceed to make a purchase and use our high-level encrypted checkout procedure.
Furthermore, this website uses a simple cookie which enables you to create a shopping cart and navigate your way through our checkout. Put simply - this cookie allows our site to:
- Remember what is in your shopping cart
- Remember how far you have progressed in your order
- Keep you logged into your user profile
- Ensure that your details are secure
- Carry limited order information (order total, email address) over to payment services like PayPal for your convenience
- Other, related functionality similar to above
Put more simply/bluntly: we can't charge your card and send you stuff if you don't let us collect your credit card and your address.
GDPRThe EU’s General Data Protection Regulation (GDPR) came into effect 25 May 2018. There are specific rights that are offered to our customers from the EU concerning their personal information. Note that all of the information we have in relation to any person is available for that person to view, in full, in their password-protected and fully encrypted "User Profile." All order history and basic information can be viewed and edited there at one's leisure. In cases where a customer has a recent order, we are required to keep that order/customer data long enough to ensure that we can process refunds or other order-related tasks.
DID WE MISS ANYTHING?If you have any questions relating to our usage policies, or something that is not covered here, please feel free to contact us directly using the following contact details:
Email: Contact Us