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Contact Us

Before you send us an email or call in:

CLICK HERE TO REQUEST A RETURN

Return Requests are SELF-SERVICE.


If your question is about an order you placed, log into your account and review the status of your order.

You may also find that our Help section has the answer to your question.

Quick Answers

Is your order running late?

NOTE Concerning delayed USPS (US Postal Service) deliveries: Package volume, staff shortages, and other factors (that we won't get into here) have caused the Postal Service to fall behind their normal service time expectations in many regions. We've commonly seen some delays in the Post Office's delivery of customer orders as a result.

We continue to support our Postal Workers, and hope that you will have understanding if your packages are running a little late. It's almost always not lost, it's just "taking the scenic route." And we hope that the USPS will come to a good, equitable solution to get back to the reliable, fast, and affordable service that we've been accustomed to in over 28 years in business.

We apologize for any untimely delays, and appreciate your patience.

Do things I buy have a warranty?

Yes, most do - click here for details!

Do you ship outside the USA?

Yes, almost every day. Click here to find out what you need to know!

Do I have to pay sales tax?

We're required by law to collect sales tax in certain (but not all) US states. Click here for the full list and other details.

Do you accept returns?

Yes, we absolutely do. We want you to be happy with everything you buy from us - if you're not, you can click here for our comprehensive and very fair return policy.

Availability of the EMINENCE BASS?

We do not currently have basses available. For more information about why, and what the current availability forecast might be, click to visit our Eminence Status Page.

 

Why is my package (to a non-USA address) not showing tracking updates?

Once packages shipped by the US Postal Service leave the USA, they may not receive point-to-point tracking. That's okay - it doesn't mean it's not moving, it just means they're not reporting scans as it progresses.

 

 

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856-292-3194
We can usually be reached on weekdays from 9:00-5:30 Eastern Time

Email us using the form below - we do reply!

Mailing Address:
Gollihur Music, LLC
503 Fislerville Road
South Harrison Twp. NJ 08062 USA

VISITS by APPOINTMENT ONLY
Please call or email to arrange a visit - we're not really set up for "drop ins!"

 Contact Form

If your question is not answered in the links above, we welcome you to submit the form below. We will reply as soon as possible (note that we are not in the office on weekends or holidays).

Don't email - CLICK HERE TO REQUEST A RETURN