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Before you send us an email or call in:

RETURNS QUESTIONS? READ THIS FIRST.

Return Requests are SELF-SERVICE. To request a return, open your order history (you'll need to sign in to do this) and click "Return Items?" for the order that contains the items you're requesting a return for. We'll respond with authorization and instructions if the item is returnable.

If you originally checked out as a "guest," (without signing in on this website) the order will not be in your order history, and you'll need to contact us to arrange a return.

You should also visit our Return Policy page to find out what deductions may apply to your credit/refund/exchange.

If your question concerns an order you placed, log into your account and review the status of your order.

You may also find that our Help section has the answer to your question.

Some popular questions are listed below. If any apply, please click on the button for immediate assistance with these common questions. If you need further information, or have a question not covered in the list, feel free to email us using the form below.

Quick Answers

Is your order running late?

NOTE Concerning delayed USPS (US Postal Service) deliveries: Package volume, staff shortages, and other factors (that we won't get into here) have caused the Postal Service to fall behind their normal service time expectations in many regions. We've commonly seen some delays in the Post Office's delivery of customer orders as a result.

We continue to support our Postal Workers, and hope that you will have understanding if your packages are running a little late. It's almost always not lost, it's just "taking the scenic route." And we hope that the USPS will come to a good, equitable solution to get back to the reliable, fast, and affordable service that we've been accustomed to in over 28 years in business.

We apologize for any untimely delays, and appreciate your patience.

 Contact Form

If your question is not answered in the links above, please submit the form below. We will reply as soon as possible.

YOU MUST REQUEST A RETURN FROM YOUR ORDER HISTORY.